Front Office Administrator

We are seeking a dedicated and organized Front Office Administrator to join our team. As the first point of contact for our clinic, the Front Office Administrator plays a crucial role in ensuring a welcoming and efficient experience for all clients and visitors. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Regular Schedule: Tues 10am-7pm | Weds 8:30am-6pm | Thurs 10am-7pm | Fri 9am-5pm| Sat 8:45am-1:15pm

The ideal candidate will thrive in a fast-paced environment, be flexible with constantly changing priories, a team player and must love talking on the phone!

Our Front Office staff have a direct connection with every client that walks in the front door or calls for services. You MUST have the ability to interact with our clients in a positive, encouraging way, display a professional demeanor, patience, empathy and exhibit a strong desire to help others. To be successful on our team you need to be a problem solver, practice ethical behavior and possess the ability to prioritize tasks while maintaining strong organizational and time management skills, all from the comfort of our reception desk. This role is in-office based, phone heavy and the definition of a desk job!

We need someone who can demonstrate excellent communication skills and be professional at all times, even in the face of client crisis.

Supportive service, keyboarding, filing and did we mention organizational skills are necessary. A strong knowledge of Microsoft and Google applications and data entry experience is required!

Ideal candidates for the position will have the following:

• High School Diploma or equivalent required. Associates degree in Business Administration or related field preferred
• Previous experience in a medical office or mental health setting preferred
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Understanding of HIPAA regulations and patient confidentiality
• Flexibility to work varying shifts as needed, Monday through Friday, within clinic hours of operation
• Must be cleared and maintain verification under mandated criminal background screening for all Federal and State Agency regulations.
• Must be energetic, motivated, self-sufficient, kind, and reliable
• Proficient in Microsoft Office, Google and familiar with electronic health records
• Demonstrable ability to connect with and provide support to a diverse client population

Why Join Us?

At The Family Counseling Center, we don’t just care for our clients — we care for our team. We believe that supporting our staff is essential to providing exceptional care, which is why we foster a culture rooted in compassion, collaboration, and continued growth.

As a trusted nonprofit 501(c)(3) organization, we are proud to offer a wide spectrum of high-quality mental health and social services, with a strong emphasis on meeting the unique needs of children, families, and individuals across our community. Since our founding in response to the growing need for counseling in Fulton County, we have remained committed to creating a safe, supportive, and inclusive environment where both clients and staff can thrive.

Our team is made up of dedicated professionals driven by a shared mission, to empower people on their path toward emotional well-being and a brighter future. We support this mission with competitive compensation, generous benefits, and meaningful opportunities for personal and professional development.

What We Offer:

• Employer-paid Health Insurance ( HDHP coverage)
• Fully Paid Individual Dental and Vision Plans
• Agency-paid Life Insurance (equal to your annual salary)
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA) with employer contributions
• Employee Assistance Program (EAP) for mental health and wellness
• Generous Paid Time Off, including a full holiday week between Christmas and New Year’s
• 401(k) Retirement Plan with employer match program
• Ongoing Training, Education, and Staff Engagement Activities

Join a team that values your well-being as much as the well-being of the individuals we serve. At The Family Counseling Center, your work will truly make a difference, every day

Discover more about our culture and values by visiting https://www.thefamilycounselingcenter.org/why-join-us/

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• How did you find us? (Facebook, LinkedIn, Indeed) or were you referred by one of our amazing staff? If so who?
• Are you available to work the following shift(s)? Mon/Tue/Thur 11am-7pm | Weds/Fri 9am-5pm rotating every other Saturday 9am-1pm with a weekday adjustment

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• EHR (Electronic Health Record): 1 year (Required)

Ability to Commute:

• Gloversville, NY 12078 (Required)

Work Location: In person